Total time wasters .. through misleading information they sell and never follow up anything.BUILDING INSURANCE COVERS YOU FOR NOTHING Aviva is shockingly dishonest company I agree with all is written Down here Hundreds of complaints And now a pathetic dedicated team to respond to these real reviews giving the impression that they care All that is facade , fake and misleading WHAT I KNOW IS THAT - following my review I shall receive a response from AVIVA HETR in how sorry they are about my reviews and views « offering me to contact them for resolution and yes BLA-BLA-BLA All that is just to give the right impression, nothing more nothing less ; to those reading all these AWFUL REVIEWS ABOUT A DISHONEST INSURANCE CO DONT BUY ANY INSURANCES WITH AVIVA IF YOU BUY A BUILDING INSURANCE BE WARNED ..... YOU ARE COVERED FOR NOTHING . I have had my building insurance with them for over 5 years When you get a leak from your roof ; the first thing comes to your mind is to contact your insurance My hell started from the day almost 6 month ago when I decided to call them for help First _ the explanations are that they only cover your roof based on the wind measurement published god know where.’.. so the immediate Reaction is that unless a kind of horricain type Katrina is registered in the. UK you won’t be covered .’’ How clever Aviva is . Yet when you buy the insurance non of those are reported and explained . Yet before talking to any advisor they oblige you to listen to nearly 10 minutes of intimidation with loads of “if” If you don’t tell the truth If you try to mislead If you don’t clarify everything That they have contacts around the world that they are using various tools to ensure no one would mess around with them and It goes on and on and on Then when it comes to themselves of being truthful , according to their own say ; they don’t have to clarify anything . How could a damage to a roof of several years be assessed in such weird way ? Even a brand new roof with a single nail badly placed ; could end up with a fatal of losing a roof tile and we all know how a water leak could be leathal and devastating . One doesn’t have to lose half tge roof following a strong wind sometimes the very slight movement with a roof tile can cause enormous amount of damage Bizarrely ; when they sell their insurance they don’t say that you are not covered for the roof but you are clearly covered for the damages that are caused unless it is evident that the roof damage has been following a strong wind ... unless it make sens to whoever reads this but what would it be the meaning of accidental damage then ??? When all that had been brought up they accepted to send over a loss adjuster Aviva they do all they can to cause problems The very young Cost Effective Staff all being called « Customer Care Managers’ are not trained with no management experience. They come up with anything that suite them with beautiful signatures ; mouthful job titles and meaningless messages and advice For the 1sr scheduled time and date for a Loss Adjuster to visit the Property .. I was advised that no one needed to be present at the property as they are super héros .. remember the recorded messages about how easily they catch the liars and losers not telling the truth prior of buying the insurance ... the same scenario ... that the loss adjusters are equipped with tools enabling them to view even the roof of major buildings of dozens of floors ... it turned out not to be the case and that I needed to be present to allow access ; common sense ; a 15 year old would have figured this out ...unless you work for Aviva the 2nd inspection - I waited all day for a Fantôme Loss Adjuster who never turned up And since childish neurotic emails are being bounced back and forth . And I’m still waiting for a loss adjuster and my solicitor fees that are mounting up Now so called Custmer Care Manager In question instead of responding to my solicitor when this super hero loss adjuster will show up; all they do is just bounce back meaningless messages... totally childish and meaningless responses TO AVIVAS QUICK RESPONSE HERE Social at aviva dot co dot uk Please spare me with further lies here just for the sake of giving the right impression Go down the page and read 100+ of other reviews that are being inserted daily Instead of wasting your time here take the real action on being honest with insurances that you sell and incompetent teenagers who are clearly compensating their frustration of being badly paid or trained by treating lawful customers like me so unlawfully You tried to get remove my review from Trustpilot.. I shall carry on voicing my opinion since your Customer Complaint Manager or department doesn’t even exist . I’m being bounced back to the same teenagers who have been messing me around for nearly 6 months now I have cancelled my car insurance And you know by fact that I won’t renew my building insurance due to your unlawful and dishonest insurance policies I have been with aviva for more than 5 years I have been truthful WHEN YOU TURNED OUT TO BE UNTRUTHFUL I have all of my recorded calls of your wrong doing and unlawful lies that you inject to sell insurance IMPORTANT From the moment you want to make a claim Yet another 10 minutes of shocking and pathetic information that one has to endure As soon as you open a claim even if turned down the Claim will be registered against your name - ( how luducrious is this ?? Basically a) to prevent you to make a claim and b) they warn you that no matter what your premium will go up for the following year ..even if the claim is not eligible ... how could that be ??? If you go to court and you are innocent you don’t have to disclose that you have been in court for whatever the reason .. but of course with AVIVA they came up with the great idea to make you responsible EVEN WHEN YOUR CLAIM IS TURNED DOWN FOR LUDUCRIOUS REASONS .