I purchased an Avaris Odysey on line after having researched a number of other makes both on line and local shops.I was a bit apprehensive making such a major purchase on line. First I contacted customer services by email with a few questions about the bike and they were promptly answered. I then made the purchase and the bike was promptly delivered 7 days later by Parcel Force. I was given a delivery time frame and that was kept. The bike arrived well packaged and undamaged. I only had to straighten and tighten the handlebars and attach the pedals. The battery took about 6hours to fully charge. The bike rides so smoothly and appears very solid. Early days yet but after 20 miles I am pretty confident all will be ok. I was also sent a £30 Halfords gift voucher shortly after purchase. I would just like to add that I purchased the bike just before they dropped the price. I contacted customer service and they sent me back the difference within a few days. I highly recommend this company. The product appears good and the customer service is excellent.