Sold me a part which broke the moment I tried to fit it. I emailed their 'Customer Service' team, got no response, after another email asking for a response they emailed me a pdf form to complete and asked me to send photos of the broken part (even though I had already sent photos in my initial email). Then went quiet for a week or two until I asked for an update - there followed a sequence of emails basically just saying 'we are following our process, please wait'. Finally lost patience and tried to raise a complaint using the webchat function on the website, after about an hour finally got a 'hello, I'm Mitch, how can I help' message, but Mitch then promptly disappeared for another 15 minutes. Eventually I was told someone would call me soon (and someone called Henry did so 10 minutes later - this was the ONLY good bit of customer service in the whole saga) but Henry said that I would have to send the part back at my own expense for the manufacturer to inspect it. He then said that he would look into alternative solutions and promised he would call me or email me that day. But, guess what? No call or email from Henry. And today I got another holding email from them saying "We have been forwarded your request to the department in charge. Soon we will contact you with the further instructions." So 3 weeks after I raised the issue I'm back to square one - Ive got a broken part of very low quality, they still have my money, and I have no idea when they will resolve it or how they will resolve it. This is by far the worst service I have received from any online company I've ordered from. Ive deleted the app and will never use them again.