Scott
I recently tried to purchase a prop shaft bolt for my pickup from AutoDoc. Put in my vehicle make, model and engine size, the bolt was specified on the system and sent out with excessive postage from Germany. The bolt arrived and was the wrong size. It was for a car not a pickup. I complained to AutoDOC and have been given the run around ever since. They tried to state that because I didn't put in my VIN number their system can only match up 60% of the items to the vehicle details you put in. Which means customers have a 1 in 3 chance of getting the right parts, one hell of an admission. They also suggested that the reason I got the wrong prop shaft bolt is because car manufacturers change items with each model, which is true for a cosmetic part, body panels, interior trim, but not a prop shaft bolt. Anyway they are refusing to refund me. I would advise any customer to not use this company, try Mister Auto or CARPARTS4LESS. I'm not saying they are perfect but at least they provide a refund when they make a mistake.
6 years ago
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