It seems to me in my opinion that they lie to get the money by giving you an appointment they cannot fill only to let you down. Arranged an appointment for Friday so paid them well over the odds (compared to local companies) to have the windscreen replaced. Shortly after i receive a call explaining that they cannot fit me in. Lucky for me they had an engineer that could fit me in the following day so i explained that that's fine BUT only if it was before 1 pm as I had to be out. Fine, they said. Its 13.14, i am now running late, no sign of an engineer and I'm told the engineer will be here later!!!! USELESS!!!!!!! I am going to post my experience to everybody i can, sadly for you i am in the motor trade and you WILL be losing business!!!!!!!!!!!!!!!!!!!!!!!!!