How would you rate
"prompt friendly efficient man on the job......kevin. can definitely recommend him ."
"The technician came 12/02/18 Monday at 4.23pm. He tried to fix my car driver side small vent window. While he was fixing he damaged my window channel. He split the window channel plastic. He left gap with plastic trim. As well he damaged my driver side car door lock. It doesn’t lock anymore. But at the same time my other 3 door is locking. I told him and showed him what damage he did. He was angry with me as well he bullied me. He called me Idiot. Now I left my car is unlocked. But my car was locked before he tried to fix my car window.
Another Technician came 14/02/2018 Wednesday to inspect the damage of the car He found the previous technician broke my door lock and split the window channel plastic. He took photograph for all the damage. As well he told me he will order the parts for window channel and door lock. He will sort this matter within 2 days. Every time I called this company they told me we escalate your call, our customer care team will call you and discuss this matter. But until now I didn’t hear from customer care team.
Please think twice before you take their service."
"Disgusting company! A lot of staff lie and are allowed to get away with it! Caused damage to my car as the protective covers they state they use in their advertising weren’t used and caused damage to my paintwork at the moment they are trying to dispute that they are responsible for this damage!! They also used a naked flame inside my car on the windscreen!! Shocking!! Keep well clear!!!! Would recommend using auto glass instead!!"
"\superb sevice in Wolverhampton branch .
Waiting room clean tidy television complimentary coffee
Everything explained save over £200.00 compared with market leader.
Would recommend to any one."
"Excellent customer service from the lady who answered the phone through to the technician who repaired my windscreen at the new Canterbury hub. Very happy, would certainly use again and recommend them."
"I actually had my appointment with them today cancelled and have yet to have my windscreen replaced, but they informed me at the very start of the day and rescheduled for 2 days ahead of time. They have had excellent customer service from the very first phonecall so it deserves to be recognised."
"Crooks - took payment in advance by credit card then sent a text saying it would be another £40+ Told them to stuff it and went to PREMIER WINDSCREENS you should do the same"
"I had a large crack on my windscreen and after finding out I wasn’t insured I looked for somewhere reputable but not too costly. I looked on Autoglass and they wanted £315 for it however we looked around and found auto windscreens and I paid £140 for the job. The man called Matt was lovely, phoned me 20 minutes before arriving to say he was on his way, the job itself took a mere 20 minutes. I’ve saved myself just under £200 and was very happy with everything the company provided. The lady over the phone, Sophie, was also incredibly polite and explained things very well"
"Appointment booked then they rang two days later to say they had to cancel that appointment and would ring sometime that day to let me know when they could do it never again would I use them phoned auto glass appointment sorted in five minutes"
"would never use this company. Had to go to National windscreen to get my side window repaired."
"Had my van window broken.@ 15.43 Contacted AutoWindscreen customer service to book in for repair. Being told that someone will get back to me asap. NO CALL!! So called again @ 19.35 ,they told me someone will get in touch with you shortly. Received a text message @ 22.09 asking to call back. So I did , but was informed that apparently they tried to contact me at 16.10. After complaining they offered me to drive to coventry from Birmingham next day ,in an unsafe Van or wait for another 3 days. Conclusion: 1.I have provided TWO mobile numbers in order to prevent any miss calls/text. 2.When I called at 19.35 they're was no mention of a their phone call (made @16.10). 3. I could no go to work as a result since my vehicle is not secure which means lost of earning . SHOCKING!! I had been told that they had a very good reputation and that they value their customers. However, I have been disappointed in this. Company’s reputations depend on giving a good and decent service."
"mike @newport was polite efficient and replaced glass in drivers window.Today at 1.30 p.m.
would recommend them to anyone requiring replacement vehicle windows .
"Very good communication from the start, very good service would definitely use again"
"Repairer arrived as scheduled. He took about 30 minutes to 'repair' a chip and a star crack. Only after he had gone did I see that the star crack looked the same, and all I have is a noticeable blob of resin where the chip was. Looks unsightly, and must reduce the value of my car, so I am going to ask my insurance company for a new screen."
"I was given a date and time for the repair. The technician contacted me whilst en route to provide his expected time of arrival. He arrived at the appointed time, and completed the windscreen replacement within one hour. Excellent in all respects."
"The fitter was great clean smart knew his job dedicated to his company did his best to sell me wipers also cover his company by noting all scratches
And damage to my car also very quick and safe and knowable keeping me informed of what he was doing what to do after he was finished and timing when to drive it. He is a young man but if he would have been one of my junior ranks in the army I would have been looking to making him a training officer with the skills he has and dedication to your company.
Please pass on my thanks to him fora job well done."
"Was at work waiting for them to turn up. They said they did but for some reason didn't enter either office to get me. Plus not one person down the lane had seen them. Then they charged me a £35 cancelation fee. While I was waiting I kept checking the tracking feature,that kept telling me that they where fifty minutes away. So completly useless."
"I have now called them 7 times, were they promised to call me back with a fitting date for the glass in my car and I have not had one call back. I have not had use of my car for 9 days at the moment with no end in sight."
"Brad and Spencer at the Crayford branch were absolutely first class and I would not hesitate to recommend them to anyone."
"Absolutely delighted with the friendly, professional service provided by Michael from the Kilmarnock branch. Recommended 100%."