If i could rate at no stars i would , screen smashed on Thursday 5th april , phoned to try to book replacement after 20mins on phone was told someone would ring back within 1 hr. A further 1 hr 20 mins elapsed without a call from Auto windscreens , so i decided to phone them , after approx 10 mins the phoned was answered the lady told me that they were extremely busy and that's why no one had called back , so then transfered to Nottingham region, the phone just rang and rang , i hung up and rung them again only to be told that i that they had closed at 5.30, so couldn't book an appointment. The next day i asked a friend to book on line for me, which he did the only option was on Tuesday so i booked the 3pm to 8pm slot, When i received the confirmation it was for Tesday 17th April !!! i couldn't believe it. I decided to try and contact them on Saturday afternoon i spoke to a representitive and explained that the vehicle was unusable so he contacted someone whom told him that they would sub contract the job out for sometime this week , someone would contact me Monday to arrange, ( I Thought thats good getting Somewhere ) Had a missed call today , message left said that they had no cancellations and the original booking would stand. This Company mislead and lie to customers , why do insurance companies use them ? will be contacting my insurer tomorrow to change to another company to carry out the work. Just one more thing " Hope you go bankrupt again " you'll be doing a lot people a favor Will update tomorrow