I had a horrible experience with Auto Europe. When I picked up a car in Amsterdam I was charged an extra fee of 47 euros. Puzzled I called the local customer service number on my voucher. After speaking with the representative at the enterprise desk, the woman on the phone from Auto Europe told me that she's gone over my reservation information and doesn't understand why I'm getting charged and her manager told her I have two options: cancel the reservation free of charge, or pay the fee and get reimbursed after the rental. I asked her if I would get reimbursed for sure, and she said that she checked and I would. After the rental I contacted customer service again, and was told I had picked up the car from the wrong location. They flat out told me that there is no evidence of anything that happened on my first call, and refused to take responsibility for the misleading information I was given by the representative at the time of the rental. Some of the worst customer service I have ever gotten from any company period!