DO NOT BOOK WITH THIS COMPANY. It was the worst experience with a car rental broker company I have ever had. Where do I begin? Paid £185 to hire a car in Mallorca for 7 days. Our flight was delayed by one hour so we informed AE and were told this would not be an issue. I even had 3 telephone conversations with AE before our flight to confirm everything. We arrived at 9.30pm at Palma airport and no-one was there to greet us. We waited 30 minutes. I called the AE emergency number several times and nobody picked up. The car pickup office was now closed. We were left stranded with zero communication from AE and no way to collect the car. I was with my elderly mother who at this point was close to tears. We had to resort to a 130 EUR taxi to the hotel which was an hour and twenty minutes away. The next day, I called AE to arrange to collect the car. To my dismay, they said I would not be able to because I did not show up the previous night and they had CANCELLED MY BOOKING. I had paid to hire the car for one week. I then asked for a refund and was told I could not have one and the best thing was to hope I had travel insurance. They then put the phone down on me. This was the absolute worst start to our holiday and I then had to book elsewhere with another company (Goldcar) who were amazing and showed the kind of service this shoddy company lacked. I have had to go through my bank to request a full refund. I will never ever use this company again. Be warned - this is a broker company and not the actual car hire company. If there are any delays with your flight, they do not care and will leave you with zero assistance. To also add - every single person I spoke to at AE was incredibly rude. The customer service is shocking. I should have known to run for the hills as soon as this happened on the first call. USE GOLDCAR!!!! Amazing from start to finish.