Positives:- The quality and content of the trips was very good and I think it is fair to say our party was satisfied with them. The snowmobile, dog sledding and IceHotel visits were very enjoyable. The food produced by Mikko’s mother was excellent and my wife and I thoroughly enjoyed our meals as we did the barbecue in the tent. Negatives:- On day one, upon arrival we were only given a vague outline\times of the plans for our trip and these were delivered by Mikko in disinterested way as if he just wanted to be somewhere else. The guy needs a few lessons in customer care and PR if I may say so. I thought he should have played more of a part in helping manage our stay, instead I think I am right in saying he went to ground for the rest of our stay and we never saw him again after the first afternoon/evening. It was left to his mother to not only to manage the catering, but pretty well anything else that required doing or deal with our questions. A disappointment was the lack of fire in the sitting area after the first day which after all is part of the attraction of being there . In the end we took it upon ourselves to keep it alight. Not good. No care or attention was paid to the faulty WiFi router in the public area which meant for most of our stay there was no internet. International travellers demand this facility as a matter of course in a first world country whether people like it of not. The comment that came back to us was “what do you want the internet for?” How crass to say that and shows a poor customer relations attitude. Anybody knows that to manage international flights online the day prior to departure these day requires a reliable WiFi. May be customers need to be warned right at the start that to all intent and purposes there there’s virtually no internet unless one has the facility to “roam”. It was also disappointing that though there is a small bar area, there was no one to serve us especially before dinner. This is essential given the limited nature of the minibar fare. I would have thought the serving of drinks would be a profitable given the markup often applied when selling to guests. There were a number of other smaller issues, some of which Roger our occasional guide did his best to resolve, but was having to multi-task in a big way to try to do it. Not a venue to return to I am afraid.