Abigail is a marvellous point of contact. Always keeping us up to date during a difficult period for travel, helping us through rescheduling for the following year after I contracted Covid. Ensuring my parents had assistance at the airport and that activity levels of trips we had booked were suitable. Even amending the plans for our trip to make sure we got best value for money. When airlines cancelled flights Abigail was there to notify us and offer solutions. The holiday as a whole was a great success, we were lucky to see the Northern lights nearly every evening and the trips through South Iceland Tours were amazing. We had the guides Margaret and Stefan, again both of whom were great ambassadors for their company, real personalities that made the trips all the more memorable for us. Hotel Ranga had awesome staff who were above merely professional and really personalised our experience even lending us waterproofs when a case failed to arrive. An extra night here not doing a trip would have allowed us time to use the hotel’s extensive facilities. Hotel Centrum a little noisy on rooms at the front of the building but the location was perfect for exploring Reykjavík.