I had had problems with my old system and Audio Emotion were the only place that gave me advice that helped but unfortunately didn't completely resolve my problem so I decided to pay them a visit unannounced.The service i got from Steven was outstanding, I was asked my budget and proceeded to listen to a set up that with little changes turned out to be the system I bought and just over half of my budget.The time taken with me was what I would expect and more.Even though my choice of sounds isn't to everyone's taste I left feeling that I had been treated professionally and wasn't forced / persuaded to buy something overpriced that I didn't need, or just for a bigger sale. Completely satisfied with what I got and would recommend giving Audio Emotion a visit.