Audi recovery service said one thing from one person and another from a second person. Brake lights coming on but car is covered by Audi warranty with Audi Recovery Service. Called up and confirmed, yes it's covered but the tax has expired - I had not received the letter to do the tax. First person told me I could process the tax payment and then call back and the car would be covered still. The second person (30 minutes later) said this is no longer true and they've changed their terms and conditions. Upon asking why they've changed their tune within 30 minutes, the second person kept saying "I understand, I've double checked this." The second person used terms like "as far as I'm aware" and "to the best of my knowledge" when talking about what the coverage terms & conditions entail. I asked for actual facts of the T&C regarding the rest of its policy and she continue to say "to the best of my knowledge" - you are a representative of the company talking on the T&C of the policy. I expect you to know the actual terms and conditions - not just to the best of your knowledge. The now want to charge £170 to drive the car 4 miles to the Audi dealership.