While my previous purchase (February 2023) went OK, this time (#356967 June 2023) I received a faulty item - my hat was not the same as the one advertised on the website (pattern missing a crescent). Reached out to customer services about a refund / exchange twice but never heard back so I’m writing this review. Very disappointed as I was looking forward to wearing the hat… If there’s any way I could receive a Restyle Baroque Monogram Gothic Hat with the correct pattern (as that’s the main feature of the item & the reason for my purchase) please advise. Very reluctant to purchase again if customer service doesn’t respond / resolve queries.