Product (Scandinavian Oak Dining Chair) was not listed as a flat pack on website. The screw holes on 2 of the 4 the chair seats were slightly in the wrong place, a replacement seat was sent by customer service but was a different diameter! Solved the problem myself by using the original seats and hitting the chair legs with a rubber mallet (aggressively) until I was able to force the screw holes to line up. Screws provided to attached the back rest (M6 20mm) are just too short so its impossible to screw the last one in due to the tension of the chair back. Customer services could not send suitable ones so got some M6 25mm screws on ebay. Frustrating quality issues, never had so many problems with a flat pack.