Ordered a Newbury Cupboard in Beech; that was stated as 'in stock' on the web-site received the following e-mails: - 1: Thank you for your interest in Atlantis Office Ltd products. Your order has been received and will be processed once payment has been confirmed. 2: Your order has been updated to the following status: Complete 3: Thank you for your order, this has been dispatched today for delivery tomorrow. This has been dispatched via TNT and your tracking number is xxxxxxxxx. Please also find attached a copy of your VAT Invoice / Receipt #xxxxx. If you have any questions, please let me know. 4: Unfortunately there has been a bit of confusion and we only have the Newbury cupboard available in Oak, would you like us to send out an oak cupboard instead or alternatively we can of course, issue you with a full refund, I replied stating I needed the cupboard in Beech not Oak, and received the following e-mail:- 5. Your refund has now been issued, this may take up to 3-5 days, sorry for any inconvenience caused by this, To be fair, the refund was processed the same day as the last e-mail; so that was a positive. And another positive is that their website does now state that the Beech variety is out of stock. It's just one of my pet hates that companies are still unable to maintain correct stock level information on their websites after all these years of Internet Shopping.