I have been an ASOS customer for a long time, have always paid quickly/automatically and ordered a lot. Now a delivery was delivered to the wrong address. Allegedly I was to blame because I had chosen the wrong address. Well, I think it was a technical error, because before it was delivered correctly. But even if I was to blame. Before the package was delivered, I asked ASOS for help. I told them, but they tell me that they can't do anything. So I try to reach the shipping company. Very difficult, I could only do it in writing. I also asked the driver not to deliver the parcel by notice for delivery. The parcel was delivered anyway but not to any person. The parcel was simply put in front of the door of the wrong address. I don't know who lives there, I could write a letter at most, but I don't even know the name. Well, the answer from ASOS "We can't help and we can't give you a refund. With the next order I should simply pay attention to the correct address or check again better. Now they have lost a regular customer. I think this costs ASOS more than the approx. 70 Euro order value (value of goods much lower).