I've been shopping at ASOS for a couple of years with no probs until you have to return items. I returned a couple of clothing as I was sent the wrong size including a leather jacket worth $260. Apparently they never received the parcel which is ridiculous as this was all sent in one bag, they processed the less expensive items except 2 of the items that are over $200. This did not make sense and I inquired about this and have proof of parcel delivered as it had to be signed by one of their staff. How can you process part of it and not the rest. According to them they never received it and when I showed them proof they got back to me and said it wasn't in the bag. So what is it? you didn't get the parcel or it wasn't in the bag? I showed them photos of the bag as 2 of the items where bulky and the bag would be that big if those 2 items weren't in it. Then just basically shut my account and i never heard from them as any e-mail sent will be blocked as they have stated in their last e-mail. What they're doing is criminal it's basically stealing.