Worst customer experience ever. I have shopped with them for years and pay for the annual next day delivery! An order got lost, I was never informed I had to call and find out myself what was going on. This was three days after my delivery was due to arrive. I then requested a refund as it said it would take 7 working days to replace the order. Instead of a refund the package arrived the following week. They are saying they will not refund me until the package is returned and will take up to 14 working days. Even though o returned the unwanted package the day it arrived. The service is appalling no one will help or give me any clarity on what’s happened. It’s so so so bad and i will never shop with them again