Absolutely disgusted by rudeness of one of The supposed customer services care assistant GABRIELLE who needs to be retrained in customer etiquette!! She has the audacity to call me liar about missing items from my order and this being me second order in 2 years !!! I have to say I’m absolutely disgusted in the email and response! I placed one order last year with you and then this one and your calling me a liar ! Saying that I’ve kept goods when I’ve tried to deal with this quickly and provided evidence to show you that items were missing from my order due to the packaging being wide open! I took photos and got in contact with you straight away! And now your telling me that your not going to be having any further contact with me! Well the items I received are unsuitable and I am entitled to a refund as per statuary customer rights! I wanted these items for my holiday hence why I’ve been in contact straight away and you are calling me a liar ! I think it’s rude and extremely poor customer service the snotty email that’s been sent to me! Absolutely disgusting !! If I had been placing lots of orders and claim items were ‘missing’ I could possibly understand why you may have sent the email but this is my 2ND ORDER IN 2 FRIGGING YEARS I SHOWED YOU PHOTOS OF HOW THE PACKAGE WAS GIVEN TO ME AND WHAT ITEMS WERE INSIDE! Further more I’ve since refunded the 5 items took pictures of what I was returning and a picture of the proof of postage and yet I’ve still only been refunded for 3 pairs of shoes!!! What the actually FRIGG!! The complete incompetence of this company is shocking !