Anonymous
Canadians beware: Do not shop at Asos. You will not be able to get your refund from customs as thier website states if you choose to refund your products. You will only receive refund for what you purchased. I paid $613 in customs fees and have not been able to get anything back despite all efforts. No help from Landmark global or Asos. Your request WILL be denied as Landmark global (the courier they hire to ship to Canada) does not respond to any requests for documentation you will need to obtain your custom refund from thr Canadian Border Service Agency (CBSA). Terrible company! They should be using another courier but clearly do not care about any of the Canadian customers enough to do so. CBSA mentioned they have so many unresolved or denied cases due to the fact Landmark/Asos have not helped canadians produce the customs documents (proof of import and export) required for them to provide the customs fees refund. Just shop somewhere else. Not worth it. All the best!
1 year ago
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Asos has a 3.1 average rating from 2,087 reviews

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