I received a confirmation from Paypal that my on-line order had gone through but no email confirmation from Asda George. Negotiating a customer recorded message service maze, I eventually spoke to a human who initially insisted that the order hadn't been processed. They agreed to look into it, when I provided the Paypal transaction number, and phone me back. No surprises, two days later I had to chase customer service again. Again I was told my order hadn't been processed. I persisted and did receive a much more helpful response. They managed to trace my order but the collection time had expired. They tried to contact the stall and hopefully will extend the collection time to Mon. Fingers crossed otherwise I guess I'll be phoning again! Thanks to the most recent member of staff for being helpful . But the rest of the online / customer service - Not impressed.