Burns in Chorley, Lancs - I left a watch with them to get a battery changed. They said they would call me with the cost and how long it would take. I had chased it up once but after two weeks still had'nt received a phone call. When I did phone them they told me it would take at least another 3 weeks, they said they were going to call me today with an update. No apology, just a 'I wasnt in yesterday' statement from the lady who answered the phone? It isnt an unusual watch as I have previously left it at jewellers and had the battery replaced the same day. This could have been avoided with better information when I dropped the watch of, a phone call within a few days and an apology and better explanation when I called back.