i was not informed at any time of what day the delivery would take place / no call/no email/no text and no account update...so of cause when it did finally turn up it was the most inconvenient time it could possibly have been totally out the blue right before I was due to pick my daughter up from college. So I was not able to get any help to move the timber and ended up being very late for my daughter. I ordered a stack load of sawn treated wood all at 4.8M long for some fencing I was building, however this turned out to be a curb side drop only from a hiab so I had to bust my back moving this myself from the edge of my property at the end at the road all the way to my back garden myself, it took me over an hour and a half to move it was sopping wet and weighed a ton. The driver did not help move any of the timber, the last time I had an order it came on curtain side truck with 2 guys and myself so we handballed it off in no time. I was particularly disappointed with the quality of the timber this time, I am not sure if it is because it was delivered sopping wet on the hottest day of the year so far and its dried out too quick but is all twisted and warped and split, quite frankly it’s the worst timber I have ever bought so much is twisted and warped I don’t see how I will be able to make a decent job of the fencing using such poor timber. I paid a lot of money for this and it’s the worst timber I have had by far from any supplier or builders merchant, to be honest if I had the willpower for the argument and hastle I would demand them to collect it and refund me under the distance selling regulations. i am sure the problem has been due to the fact it was so wet and delivered on such a hot day which dried it out too quickly.