Our first encounter with Aristocraft kitchens was a breath of fresh air. We had been searching for the right kitchen for a while and we’re getting a little fed-up with over pushy salesmen or customer service staff never coming back to us. After visiting a house building show at the NEC and finding their stand we decided to pop into the nearest showroom that day. Richard couldn’t have been more helpful. He was the only guy at the shop as everyone else was at the show but he still found time to be extremely helpful and not at all pushy. He explained everything we needed to know and left us to our own devices to open cupboards, play with taps and touch the worktops. We came away with a feeling that we had found someone we could work with. The initial planning was somewhat guesswork regarding sizes as our original kitchen was being extended. However, we gave Richard a basic plan of what we were looking for and he gave good advice and some neat ideas about things we hadn’t considered. One thing that really came across was that we were the customer and he would try and accommodate our choices and not impress on us what he thought was right, which we had encountered before. He didn’t tell us what we wanted, we choose and he guided but we got the impression that if we needed more help he was there in the wings to call upon. From start to finish, Richard and his team were at the end of the phone or email and he personally came several times to site to check progress on the build. Taking photos and measurements and making sure everything was going to plan. We didn’t just buy a kitchen, we bought a whole service, which was fantastic! Fitting was completed by Steve, who again gave us confidence in our choices. He was quick, neat and tidy and finished our kitchen to a high standard. He came to work with a smile and was professional and friendly. We did have a couple of things that needed attention during the fit out but nothing that wasn’t sorted within a few days. Sometimes it needs something to go wrong the find out how effective a company can be with their communication and response time. In this instance, we have no complaints as things that were questioned were dealt with efficiently. Our kitchen is now a happy place to be, the build is of excellent quality and the style definitely suits our old cottage. Thank you to all of the team that made this happen. We will definitely recommend your services in the future. And if we ever move, we’ll be back!