Alice
If I could give them 0 stars I would If I could give them 0 stars I would ! My bed was ready to be dispatched and I was very excited given the bad reviews I thought I must have been one of the lucky ones on here but i was wrong and sadly I feel the good reviews on here are either fake or are from the many "influencers" who have been given discount codes to make profit. When my item was due to be collected the courier company and arista both advised an item was missing I accepted this problem and Collection was re booked again but upon speak to GPL several days later i was advised the missing box was still infact missing. Hundreds of phone calls and emails back and forth caught in the middle of a dispute between Arista and GPL who both blame eachother and suddenly one afternoon i recieve and email to say my order was out for delivery the following day. After speaking to GPL to confirm this I was told this was an error and the email was sent by mistake and that the other box was still missing. Another email again later confirming a time for delivery so once again called the courier company and to my surprise I was told all boxes were ready and on the van finally after month of waiting got them to double check this too. Checked in the morning with both customer services and the driver and once again was told again all boxes were on the van. Driver turns up with 4 out of 5 boxes so I refused delivery which took nearly an hour as the driver wanted us to take the 4 and go back and find the missing one and deliver at a later date not a chance ! . I have referred back to arista again but my comments on Instagram are being deleted and emails ignored and im sure I have now been blocked to stop other customers seeing what really goes on several other people have since contacted me after my comments who are having the same problems. I have reported to trading standards as they are now out of breach of our sales contact and are ignoring my requests for a full refund are miss leading customers with false advertisement fake reviews and unrealistic delivery time frames. Please please avoid buying from them. Please note all the positive reviews are most likely from home accounts who have been given discount codes to share with you and make money off hard working people like me and you AVOID !!
3 years ago
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Arista living has a 4.1 average rating from 167 reviews

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Alice, Customer Support

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