I ordered special flowers on 18 APRIL for 20 May for my daughters 21st as she is at university and we have not seen her since Jan as we live abroad. Despite my daughter waiting in all day on her birthday , flowers did not arrive. So disappointed for daughter and us as parents . Arena gave excuse of difficult post code, blames the courier, but they had delivered in time to same address three times previously, so untrue . On 21st , she waited in till 4.30 pm then went out and courier tried to deliver at 5.30 pm but she has home out and they did not leave as requested. It’s now 22nd and no flowers yet , but probably withered by now. We are so disappointed as you rely on a professional florist to deliver on the date of the special event. Especially during Covid when it’s impossible to travel to UK ,Arena apologized, but does not help. I asked for a refund , which they said they would give , but does not make up for disappointment of missing a special event. If flowers cannot arrive in booked date, it’s pointless. Def will not use or recommend Arena again