I placed my order for a specific milk collector/pump bottle but it took 6 weeks to arrive. I emailed Ardo to query the expected delivery after 3 weeks but received no response. I sent a further email after 4 weeks and received an apology from Ardo and an assurance that another item would be dispatched. After 2 weeks i had still not received the package and sent another email which was answered swiftly, with the staff member giving further apologies and agreement that they would investigate the matter up as a matter of urgency. The item arrived 2 days later. Although i had a disappointing experience it appeared to be due to a simple typographical error and therefore would give Ardo another opportunity in the future to supply me with any equipment needed.