Staff in the store were polite and professional, but obviously don't disclose the 'fine print' (re. the terms and conditions of mattress exchange) and you only discover this once you've paid for your goods. I have had chronic pain and back issues for over 30 years and saved up to buy what I thought was a good quality mattress. I did invest in the 'buy our mattress protector' (which is a plastic sheet base that 'rustles' when you lie on it, and is not breathable), and was therefore able to return my first mattress which caused an increase in my pain (and resulted in extra costly back treatments). Thankfully they lessened the 45 day trial time. However, this replacement mattress arrived and the dimensions are larger than king size and it doesn't fit in my bedframe (I did mention this to the delivery men who said they didn't have anything to do with it as they're contractors). In addition to that, the overwhelming smell of turpentine hit me as soon as I entered my bedroom - I did phone Archers who said to air it out for a few hours. Two days later, the whole house stinks of turps / gasoline and I have had all my windows open for the past 2 days (freezing I may add!). The surface of the mattress has a feeling of a greasy substance (I was told this was fire retardant). I have woken with a swollen face, red eyes, and my skin is breaking out. It looks like a 'second' mattress...the mattress label has been haphazardly sewn on at a jaunty angle, the surface layer is skewed, and it's got bumps in it, as well as being 6cm wider than a king size bed. I will have no come-back from this one, so it will be being sent to landfill at a waste of almost £1300. I am left wondering if this second mattress was a defective return from someone else or just a wobbly 'seconds' that they needed to get rid of. Perhaps the 'name brand' mattresses are better quality, but both mattresses I purchased from Archers were their own brand, so I would stay well clear of them if you're thinking of making a purchase.