Having dealt with Arbtech for more than 4 years in an attempt to obtain a bat mitigation licence, despite them applying more than two years ago for this licence, it has still not been received. All necessary surveys were carried, at great cost, and I was not even told when the consultant dealing with this application left the company. I am totally dissatisfied with the service, or lack of it, that I have received, and hope that after todays telephone conversation the matter will be brought to a satisfactory conclusion without further cost to myself. It is also hoped that this review is put on your website to prove that it is not only positive feedback that is made public.