Well, unfortunately I have fallen foul of my rule - always check the reviews first! On the 19th May I ordered a LED illuminated, heated bathroom mirror. The company boasts quick delivery (3 days) from receipt of the order. We were going through quite a busy time, having a new en suite stripped out and fitted, so I didn’t realise how long the mirror was taking until everything else had been finished. So a couple of weeks later I chased this up with Aquabliss, who sounded genuinely surprised that it had not yet been delivered. The lady said that she would reorder it and gave me a date for the new delivery (3rd June). Arrangements were made to remain in awaiting the delivery, which never happened. I rang the next morning to discover that apparently there was a damage report on the item during delivery. They apologised for not communicating this to me. Yes, reading other reviews, you can see that this is somewhat of a common theme with Aquabliss. So a new date was given to me for delivery (today - 7th June). By midday when I’d heard nothing I rang the company asking for tracking information. They (‘Thomas’) said I would receive an email shortly with tracking information. After receiving nothing, at 3:50pm I rang again, only to discover that (guess what) a damage report had been filed and again an apology for not letting me know.. At this point I lost my sense of humour and asked for a refund to be processed immediately, as I had lost all faith in Aquabliss to either communicate effectively and truthfully or to deliver the goods purchased. I then immediately received an email from Thomas confirming that a refund would indeed be processed. Having read the reviews in relation to slow refunds, unless chased, I consulted my solicitor (family friend) who will happily pursue the case, given the incredulous accounts of damage in transits etc which he would be eager to investigate with the Aquabliss suppliers. I really do doubt that the mirror really exists, as I cannot find it available anywhere else. Interesting to note that Company’s House records shows that last year Aquabliss recently avoided being struck off. The directors; Jonathan Heaney and Daniel Morgan have a lot to answer for. I imagine all the others act under a pseudonym. I have given them 24hrs to credit my PayPal account before I press on with legal recourse, but to be honest, I just want my money back -so I can buy a mirror...