I had a walk in bath installed and can say I am very happy with it. From the rep coming round to the installation it was very good. We had the delivery and installation on the same day. The fitter arrived first and set about removing the old one When the others arrived with the new bath he was jumping up and down in the old one trying to get it loose as it had been cemented in. He had to remove a few tiles to shift it and replaced the so you would not notice the difference. He explained all about the bath when he had finished. I can not remember his name but he was very friendly and helpful.