We ordered a fridge freezer and paid for disconnection of the old appliance and connection of the new one. The first delivery team were extremely unhelpful and seemed to find every excuse under the sun not to take away our old American fridge freezer and install the new one leading to a wasted day for us. They stated that they would have to drag the old appliance across our wooden floor and then claimed there was no way of disconnecting the old fridge freezer. We then had to get someone in over the weekend to disconnect the water pipe - something that turned out to be a very simple, straightforward task. I'm pleased to say, the second team (Lack and Arty - Crew COVV 186A) recovered the situation - nothing was too much trouble. They removed the old appliance without any fuss and brought the new one in. They had suitable equipment for lifting and moving both appliances taking great care with our floor and around the worktops. I think they too were puzzled at what the first team had found difficult!