ao.com Reviews

3.53 Rating 1,178 Reviews
62% of reviewers recommend ao.com
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2 New Reviews Written
8PM - 10PM
248 Review Views
10PM - 12AM
522 Review Views
12AM - 2AM
135 Review Views
2AM - 4AM
55 Review Views
4AM - 6AM
39 Review Views
6AM - 8AM
63 Review Views
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40 Review Views
2 New Reviews Written
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57 Review Views
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60 Review Views
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A
A: Big Online Retailers with Unhappy Customers.
B
B: Big Online Retailers with Happy Shoppers
C
C: Niche or Smaller Retailers with Unhappy Customers
D
D: Niche or Smaller Retailers with Happy Customers
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Online Presence - 12.5%
Customer Satisfaction - 100%
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Customer Satisfaction - 92%
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Online Presence - 100%
Customer Satisfaction - 84%
SINKS-TAPS.COM
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Online Presence - 25%
Customer Satisfaction - 76%
Marks Electrical
Marks Electrical
Online Presence - 50%
Customer Satisfaction - 67%
John Lewis
John Lewis
Online Presence - 87.5%
Customer Satisfaction - 47%
ao.com
ao.com
Online Presence - 62.5%
Customer Satisfaction - 43%
Currys
Currys
Online Presence - 75%
Customer Satisfaction - 24%
Unhappy
Customer Satisfaction
Happy
Low
Online Presence
High
Visit Website

Phone:
0344 324 9222

Email:
customerservices@ao.com

Location:
ao.com c/o AO World PLC 5a The Parklands Lostock

Categories:
Appliance Retailers
Electrical
Home Appliances

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Own Driver
average delivery time
Next Day
on-time delivery
95%
accurate and undamaged orders
95%
Customer Service
communication channels
Telephone, Email, Live Chat
queries resolved in
Under an hour
customer service
4.07 out of 5
Returns & Refunds
refunds process
Difficult
"Really pleased with the delivery of our new washer last week by Danny and Pete (LDSV27111). Puncutal, polite and caring service, even thought of protecting our floor tiles from scratching."
Helpful Report
Posted 8 hours ago
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"Excellent service from the Heypo 171 lads very polite even took item upstairs to bedroom for me"
Helpful Report
Posted 8 hours ago
"Spoke to Connor at Customer Services and be was brilliant. Thank you v much for your help Connor."
Helpful Report
Posted 21 hours ago
"Allen and Tom crew number TLV202P were really helpful and earlier than we thought. Which was brilliant. Our new washing machine is great. Really happy 😀 would highly recommend ao."
Helpful Report
Posted 22 hours ago
"crew number SP50 delivered my dishwasher before 9am as arranged, both very pleasant and helpful great service The lady who took my telephone order was very thorough, checking the price match and offering assistance. Would definitely use ao again"
Helpful Report
Posted 1 day ago
"Crewe Number: HEYPO183 Very happy with all elements of the ordering of our washing machine through to delivery. The delivery guys kept us well informed of what time it would be delivered and were great when they arrived. They told us exactly what they were doing and were helpful and friendly. Would definitely recommend ordering any products from ao."
Helpful Report
Posted 1 day ago
"Great website. Nice helpful delivery drivers (Hey8). Didn’t really appreciate the sales call to sell me insurance but that’s the only niggle. Would shop here again without hesitation."
Helpful Report
Posted 3 days ago
"Delivery service is amazing, Wayne-James definitely deserves a medal 🥇 Thank You"
Helpful Report
Posted 3 days ago
"Excellent service from beginning to end kept informed all th way. Delivery was quick and efficient and the crew were fab. Crew no. HEYV22 Alan"
Helpful Report
Posted 4 days ago
"Les and Craig, spa35 friendly and helpful, excellent service, highly recommend to family and friends."
Helpful Report
Posted 4 days ago
"Crew number SPA 35 Les and Craig were brilliant, delivery was nice and early."
Helpful Report
Posted 4 days ago
"Crew number: HEY 64 were efficient, tidy, very polite and wiped their feet. They took all the packaging away, which I appreciated."
Helpful Report
Posted 4 days ago
"Chris and Adam Bdv32 delivered the cooker today . Really pleased with the service on time and really polite will use AO again."
Helpful Report
Posted 4 days ago
"Really pleased with the service first time i bought anything with a.o. Chris and Adam delivered our cooker was really polite and happy. Will use a. O again."
Helpful Report
Posted 4 days ago
"Washing Machine delivered today on time as indicated by phone . two very pleasant drivers Colin and Dave Crew No LDS PO182"
Helpful Report
Posted 5 days ago
"Excellent service Les & Craig really good."
Helpful Report
Posted 5 days ago
"Excellent service and your delivery crew Les and Craig (SPA35) are a credit to the Company. First class!!!"
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Posted 5 days ago
"Excellent service delivery was spot on and very polite gentleman highly recommend"
Helpful Report
Posted 5 days ago
"Prompt, quick reliable."
Helpful Report
Posted 5 days ago
"Les and Craig (SPA35) delivery drivers are excellent ambassadors for your company"
Helpful Report
Posted 6 days ago
ao.com is rated 3.53 based on 1,178 reviews