ao.com Reviews

3.22 Rating 904 Reviews
54% of reviewers recommend ao.com
1035 Review Views (past 24 hours)
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55 Review Views
2PM - 4PM
274 Review Views
4PM - 6PM
217 Review Views
6PM - 8PM
86 Review Views
8PM - 10PM
60 Review Views
10PM - 12AM
40 Review Views
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18 Review Views
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1 New Reviews Written
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10AM
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A
A: Big Online Retailers with Unhappy Customers.
B
B: Big Online Retailers with Happy Shoppers
C
C: Niche or Smaller Retailers with Unhappy Customers
D
D: Niche or Smaller Retailers with Happy Customers
freeNET Electrical
freeNET Electrical
Online Presence - 12.5%
Customer Satisfaction - 100%
TheWrightBuy
TheWrightBuy
Online Presence - 37.5%
Customer Satisfaction - 92%
Amazon UK
Amazon UK
Online Presence - 100%
Customer Satisfaction - 84%
SINKS-TAPS.COM
SINKS-TAPS.COM
Online Presence - 25%
Customer Satisfaction - 76%
Marks Electrical
Marks Electrical
Online Presence - 50%
Customer Satisfaction - 67%
John Lewis
John Lewis
Online Presence - 87.5%
Customer Satisfaction - 48%
ao.com
ao.com
Online Presence - 62.5%
Customer Satisfaction - 41%
Currys
Currys
Online Presence - 75%
Customer Satisfaction - 24%
Unhappy
Customer Satisfaction
Happy
Low
Online Presence
High
Visit Website

Phone:
0344 324 9222

Email:
customerservices@ao.com

Location:
ao.com c/o AO World PLC 5a The Parklands Lostock

Categories:
Appliance Retailers
Electrical
Home Appliances

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Own Driver, Courier
delivery methods
Next Day
average delivery time
95%
on-time delivery
Greater than 93%
accurate and undamaged orders
Customer Service
Telephone, Email, Live Chat
communication channels
Under an hour
queries resolved in
customer service
"good price for television delivery on time lads pleasant and well organised(keith&gordon spv21)"
Posted 1 hour ago
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"i order regularly from ao.com, either from my email address or the admin teams. we are always happy with the product choice in quality and price and especially so with the delivery. the guys that brought the last delivery were as good as the rest, garry and rico crew number HEYV168. they gave me a call to let me know they were close too the only thing i would say is that loyalty discounts would be a nice touch. thanks to everyone involved"
Posted 1 day ago
"Crew number HEYV169 Very good service from ordering to delivery. Five star service. We were kept in touch with the delivery time and delivery people very helpful."
Posted 2 days ago
"They wouldnt price match a Uk on line store that fulfilled all of their criteria on their promise . I was fobbed off with a false claim about the competitors goods and how "in their experience" of this company that the said company "wouldnt fulfill their terms" .The company succeeded and AO FAILED"
Posted 2 days ago
"Ordered a Zanussi oven & arranged for it to be delivered on the Saturday. Arrived at 08.30 (3hr window of 07.00 - 09.00) and was delivered by two very pleasant, courteous & helpful lads (Steven & Andrew). Am very happy with the oven (so far) works perfectly and looks good.....what more can you ask?"
Posted 2 days ago
"Rubbish. Placed an order for a washing machine. Arranged for it to be delivered on the following Sunday. Called by AO on the Friday to check all was still ok. Email received later on the Friday to say it’s now out of stock and would t be in stock for another three weeks. So you didn’t know this when you rang me!! No wonder the share price is now a third of what it was when it floated."
Posted 4 days ago
"just had a delivery of LG Tv excellent customer service from AO and delivered in time frame by Vincent and driver HEY64. Both very helpful and efficient."
Posted 5 days ago
"very good service delivered on time after a phone call from delivery team Danny and Pete LDSV271H thanks from Chris Farsley"
Posted 5 days ago
"Excellent prices, fantastic delivery by crew number HEYV169. Really efficient service, will definitely use again."
Posted 6 days ago
"They came on time very polite and friendly and done a excellent job very happy with the delivery guys"
Posted 6 days ago
"Crew number SPV 19 Peter and Andrew. Delivered furniture on time and very helpful."
Posted 1 week ago
"Really helpful customer services on the telephone, great appliance and FANTASTIC delivery/instruction team - Chris & Allen - TLVPM8, you were faultless"
Posted 1 week ago
"Delivered in the time slot. Friendly crew (DEEV60B) had the old washing m/c out and new one in in no time."
Posted 1 week ago
"Excellent website, rapid delivery, very pleased."
Posted 1 week ago
"AVOID AVOID AVOID. the delivery driver had a disgusting rude attitude and did want to carry the appliance into the property so i canceled on the spot. NEVER EVER WILL I RECOMMEND THIS COMPANY"
Posted 1 week ago
"Excellent kept informed of delivery time Crew number LDS28 best delivery for quite a while a credit to them"
Posted 2 weeks ago
"I accidentally ordered the wrong size cooker which was delivered very efficiently and unpacked before I realised... no problem, they took it back and first thing next morning the correct one was at my door...No hassle, no worries. The delivery team (TLV200V) couldn’t have been more helpful. Would recommend ao every time."
Posted 2 weeks ago
"DISGUSTING customer service. AO are happy selling faulty goods and then refuse to exchange for fault-free goods, they will only offer a repair ON A BRAND NEW PRODUCT. If I have paid for a brand new item, I do not wish to end up with a repaired item which has been repaired in my home; not in a correctly controlled production environment, as per the original manufacturing conditions. Definitely my FIRST and LAST time buying from AO. Disgraceful customer service and not following CONSUMER LAW! Avoid!!"
Posted 2 weeks ago
"Excellent service, easy to contact"
Posted 2 weeks ago
"Utter rubbish. Supplied me with not 1 but 2 faulty TV sets and made exchanging them as difficult as possible, bearing in mind that's 2 faulty sets in under a month. No one bothered to call me and apologise, I had to sort the whole process out myself. The first 2 tvs were delivered in filthy boxes so god knows where they store their televisions. I'd never buy from AO again."
Posted 3 weeks ago
ao.com is rated 3.22 based on 904 reviews

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