First time ordering with Appleyard, lovely website and easy to use. My mum’s birthday bouquet arrived on time and was beautifully presented with pretty colours. It was a shame that a few flowers looked a bit older and worse for wear and some of the rose petals were damaged. It definitely wasn’t a case of dehydrated flowers as even after water they didn’t bounce back but a quick talk on instant chat and they were more than happy to help and I could redeem my 100% happiness guarantee! You need to provide photos so they can see the problems and they are very quick to resolve any issues for you. I had another bouquet delivered to a different friend two days later and it was absolutely stunning so sometimes these things can happen, but no other flower company offers a guarantee so I am confident ordering with them as they aim to get it right first time. Would definitely recommend them and I look forward to ordering more flowers in future as I signed up for Privilege which offers free tracked delivery. Once you have sent two bouquets you have covered the cost of joining privilege so it’s worth it.