A friend ordered a surprise flower delivery for me and after about a week, she asked if I had received any packages lately. I hadn't, so she followed up with Appleyard who replied that they tried to deliver, but no one was home. I live in a house broken up into ten units, so in the rare event that they came when I wasn't home, our neighbors always accept our packages. If anything, I would have expected a delivery notification. Nonetheless, I called Appleyard many times, no one picked up. I brought it up on Twitter and was told I would hear something soon. This conversation repeated two more times. I still haven't heard from Appleyard, nor has my friend received a refund. I had never heard of Appleyard beforehand (as they're not on any recommended floral lists in London), but now the stories that I've seen are similar in nature to mine.