Unfortunately the flowers that were delivered were dying already which was very disappointing particularly as they were a present for somebody. I was told that they should come back to life if the care instructions are followed. Whilst this might be the case first impressions always count and it wasn't great for the person receiving them. Flowers should always arrive fresh. I had a further order the same week and fortunately these also arrived in the same condition which was equally disappointing. After spending some considerable time trying to get in touch and get a response from Appleyard I have now received a full refund. Unfortunately I will not be purchasing any further flowers from them due to the quality and difficulty trying to get in touch with their customer service team.