DHL driver delivered my replacement phone to the wrong address, the driver then signed for it himself. Apple will not send a replacement as it is not 'Policy', the facts in this case are clear and incontrovertible, me as the 'Loyal' Apple customer am now being treated worse than the driver that made the error. DHL state that I need to resolve this with Apple, Apple are saying they can do nothing until DHL engage with them, very poor service from both organisations
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