To whom it may concern, Hi, as you can see the e-mail below, I have purchased a product which cost about 750GBP, and I am really disappointed by the services your shop has provided. I completed order on Dec. 27th and it was shipped on 29th, which is completely fine by me. Then, it landed in my country(Korea) on January 2, which is also fine by me when we consider the hectic during holiday season. However, the product has been stuck in the international post office of Korea for more than 5 days and they expect it to arrive at my home next week. It means that it will take around three weeks to arrive since my order execution. Yes, your shop can clearly blame the improper services of the Korean post office. However, there is one thing that I want to let you know. DHL and Fedex can provide more rapid services. Although I have selected DHL or Fedex for my shipping services when I make the order, you have automatically selected Royal Mail, and I am aware of your right to choose any delivery services as shown in the policy. 1. When you do so, you should have let the customers to know that the products to be delivered in local mail service(Royal Mail) 2. During holiday season, you should have used DHL or Fedex which would arrive more faster through the international post office because they take care privately for the designated packages. Yes, your shop can save 30GBP or 40GBP by rather using Royal Mail and not using DHL and Fedex. But I strongly believe that you will lose future cash flow that will be potentially generated, because lots of international customer will stop using the shop after the disappointment. When I get the product, around half of Korean winter would pass. So I would be able to wear the Moncler coat only for a month or so, and it costs more than 1300USD. I just want to let you know quick delivery is critical.