There are a lot of very common issues here in these reviews. Apc are definitely the worst carrier out there. I know check who the carrier is before I buy anything online. Re arranged my delivery to a Thursday as I was in all day. Original date was Wednesday and you only find out at 7am that day that you have a parcel coming! On the day (Thursday) the man in the van waiting 10 secs ( ring door bell has the video and time of this too!!) I chased the driver down but he drove off. 10 secs! We even answered on our phones and spoke to him!! When I rang up the local call centre the lady on the phone didn’t want to help. Call your company your dealing with she said. And 10 secs is all they wait for. So looking at all these really poor 1 star reviews I think everyone in the uk has one issue with this company. 10secs to Answer your door is ridiculous! I’ll never use them as a carrier ever again.