I was ment to get my dogs ashes bck on Friday between 7 an 9 pm but he clocked of at 7.20pm so we didn't get them when I called them the old bloke was so dam rude he sed Christmas presents that are plastic were more important then this but this was a much loved pet an asked when it will be dropped of again he sed Monday I sed today but drivers out an can't do it I called bck an sed I will collect it myself he told me to be there for 12pm but I rang to say I was held up in traffic I will be a few mins late I was driving 40 miles away when we got there they all had gone home so wasted journey also they gave us wrong postcode so they knew they were gone by the time we got there It's a disgrace of a company an should be shut down the attitude of staff is awful I wouldn't give it any stars they don't deserve any had to give one star to tell you how horrible they are ADVOID ADVOID DO NOT USE