INCOMPETENT. AVOID. No surprises looking below that this will be another bad review. Long story short, APC Overnight's computer system is unfit for purpose, or their staff from their local depot franchise Trio Logistics Limited are completely incompetent and cannot read / understand their own delivery schedule. No one at the depot would answer the telephone and APC Overnight head office (who did answer the phone) could not do anything to intervene because the computer system was showing the original delivery redirection, desspite multiple attempts by APC Overnight to deliver on the wrong days. Eventually APC Overnight take the parcel out for a delivery on a day when someone happens to be home... and the driver doesn't even turn up. Finally after a strongly worded email to the vendor of the product, APC Overnight and the depot, someone from the depot answers and delivery is rescheduled ...only for the depot to load the product on the van and notify they would deliver that day! Clue further emails and the delivery is back on schedule, until the next day when the product is load on the van again for delivery on the wrong day ...fortunate I was in. Finally the delivery is made (on the wrong day) 8 days after the original delivery date. Of course the package looks like a dog-eared mess and when I attempt to address that issue, the truculent driver (who I didn't actually have a problem with!) gives me a long tirade about his own management being the incompetent ones and storms off. Honestly if you order a product and APC Overnight are the delivery service, just cancel or make alternative delivery arrangements, it is just not worth the stress of trying to deal with them. Certainly next time I want this product again, I will genuinely drive the 4 hours to them and buy in person, rather than have any dealings with APC Overnight ever again.