We were given a window of two hours for the delivery of our parcel. It did not arrive during that period. So half an hour after the end of that slot I went onto the tracking system. This showed our parcel to have been within three miles of our property just two minutes before the end of the two hour delivery time, and three stops before our drop off. So I gave them thirty minutes to reach us - but no sign of them. So I again went onto the tracking system to check where they were only to find that they were about 40 miles away heading in the opposite direction???? I decided to phone the company delivery depot and see what’s going on. I selected the options for deliveries and listened to the phone ringing for several minutes - before it stopped without being answered. Waited ten minutes and checked tracking again. Still 40 to 50 miles away and showing stop 15! ‘Customer services’ inappropriate title no service and so far (1 hr 10mins later) no delivery! And now showing 60 miles away. What a waste of time!