I would give zero stars if the system would let me. 1st delivery attempt failed because driver wouldn't ring door bell - he even took picture of door and wrote "intercom, no access" (I was in, intercom works, he didn't use it). 2nd delivery attempt failed because driver wanted me to come out to the street to find him (he was right outside), then said we had to go back to the door so he could take a photo and then refused to hand over the parcel when I complained about the poor service. Driver was abusive and threatening, almost prompting me to call the police. Complaint to their customer service fell on deaf ears (as you'd expect). Annoyingly shop, when I called them, even stated they always had problems with that particular APC depot so clearly this is not an isolated incident. At the time of writing I see only 9% of reviewers would recommend APC - can't say I'm surprised. In future I plan to shop elsewhere if APC are the only choice. Worst experience of any courier company I've ever had. Avoid at all costs if you can.