APC were scheduled to pick up 4 dining chairs to return to the seller. The seller booked them as they had delivered the chairs in the first place with no problems. I had supplied detailed instructions of how to reach our address as not the easiest place to find and using the postcode in a satnav would have resulted in them being taken to the wrong address. Driver phoned to say he was lost - had used the postcode! Refused to answer any return calls so we could direct them. Never arrived and when asked for an explanation said there were no items to be collected! Untrue! Never even turned up. Rescheduled for today and in the morning I checked with the local office that the driver had the correct in structions for getting here. Stayed in all day at 16.30hrs - 30mins before cut off time - phoned to ask where the driver was and was told they did not have a driver available to pick up the chairs and the job had been rescheduled for Monday. That will mean I have had to wait in for 3 days for this totally incompetent company that has no idea of communication to collect these items. I would never use this company myself and would advisde anyone with any =sense to stay clear of them