Dreadful service. Delivery driver came to my flat and refused to come upstairs. He rudely demanded I come down to get the parcel. As I was on a call for work, I couldn't come down, so he remarked "fine I'll come back next week" and just left. The online tracking itself said the parcel was delivered and then quickly changed to the resident was not in and a card was left (no card left whatsoever). The same delivery driver returned the week after and again demanded I came downstairs. As I was free at the time, I went and collected it. Horrendous customer service and I advise no one to use this unreliable service.