We requested delivery for a specific day, to make sure we would be in. The chosen day was accepted by APC as we received email confirmation the night before and morning of that chosen date that it would be delivered that day. We waited in all day, having taken a day off work to do so. The delivery never turned up. I contacted APC that evening trying to find out where the delivery was, they didn't respond till the next morning. They simply replied 'it's out for delivery today'. So they got the day wrong, there was no apology or explanation given and now we have missed our parcel because obviously we weren't in, as they didn't deliver when the emails said they would. Tried to rearrange deliver and their website won't allow this, as they've chosen a date that's convenient for them to redeliver but it won't let me know what this date is so I can't arrange to be in. Awful service as no explanation and communication from them on when they will re deliver. My delivery is now well over a week after being ordered, yet APC pride themselves in overnight delivery. Need to improve communication and actually deliver when they say they will.