I missed the first attempt of delivery for my item as the email sent 7:28pm, I did not managed to read the email and short noticed for me. Most of the private company now a days, they are sending text messages alert. Parcel Journey At Sending Depot (13 Jun 2023 19:58:28) At Hub (14 Jun 2023 00:53:04) At Delivery Depot (14 Jun 2023 07:36:12) Out For Delivery 14 Jun 2023 (15 Jun 2023 08:34:21) From the parcel tracking, no exact delivery date and at least roughly time to deliver, makes harder from receiver who is working, you need to guess if it is 14 or 15 of June, and they attempted 14 June. I have rebooked the delivery of my item but they missed it to send. I applied for day off just for that to receive. I have waited from 8:30, until I emailed the APC at 3:56pm. And I received the reply saying "Our apologies but unfortunately your delivery didn’t go out today as was an agency driver on this route and it appears your delivery was missed." That was not really acceptable as I even emailed them for the time of delivery, one day before the delivery. And how they missed it, it is all about system now a days. Whole day they did not managed to trace that they missed my parcel, until I emailed them. Initially, they were blaming the agency driver. Secondly, they were blaming the sender as they can not send Saturday because of the sender's set up, I challenged them to contact TFL and explain that they missed to send, and maybe TFL allow them, but I believed they have done nothing. They were giving me Monday option but I explained to them that I am working weekdays. Ms. Y Customer Services on that day (16-06-2023) still confirmed delivery Monday, which was obvious that I will miss it. No effort from the customer service and no proper solution. Later on, they returned to TFL, claiming that they attempted 3 times, but technically just ones. After that, I did not received any update anymore. Very poor management, beside from I paid £9.50, that was the most expensive postage charged for a small item. I hope someone will investigate this complain, and refund me. Consignment: 0023476