Minus a star would be more accurate. Full house removal booked from Stone, Staffs to Sheffield. An hour late arriving with what I consider a half size van despite the full list of contents for a three bedroom + 4 other roomed house. Obviously subcontracted which we weren’t told. Two men seemed to be inexperienced at loading, were more concerned about any extra bags, boxes as if they were the cause of what would be an extra journey. We’d been told that extra last minute boxes were always expected and they were only small. My partner did nearly as much loading as they in an effort to move things on. Communication with AnyVan about the problem was a waste of time as they didn’t keep to what they promised to sort things out. Had paid £653 already and not prepared to pay double for another trip. We left after the van and arrived at 3pm. They rang after 4 to say they’d had a puncture and hadn’t got the necessary nut key. After several calls with AnyVan the men called to say they’d be with us in 20 minutes. They arrived after 5:30 and stood there. When they did eventually empty the van, they put it all in the downstairs rooms. My partner and his friend had to take things upstairs. The next day we hired a van for another £150 and do the second journey ourselves, wishing we’d done that in the first place. Complaints to AnyVan are a waste of time. I was told they don’t pay any compensation, then suddenly after more communication £40 landed in my account! We wrote a full complaint to the suggested Ombudsman but were told that they were not a member of the Removal Industry Ombudsman Scheme. Surprise! Surprise!!