I just wasted £1000 with these guys. I booked the premium packaging service (where they do all the packing and boxing) and guessed the amount of boxes and bags i needed for my service (as things were not packed i did not know how many boxes i needed obviously). When it came to the day, i needed more space (which i would be happy to pay for, but because they were using the van for another booking, than there was no space left in the van for my excess stuff. When i called twice before my booking, nobody at anyvan thought it worth mentioning this was going to happen. I am now left with having to organise another removal to get all my things to my new home. What is so gutting is that i paid the premium service for a stress free service and it has been the opposite. I called up Zac at anyvan and they offered me a miserly £5 off using them again.. suffice to say i will not.